Jenn Whittingham

Dynamic track record of collaborating with stakeholders, solving complex problems, and delivering successful products.

• Expert at defining the user experience by understanding the problem, discovering pain points, setting goals, creating personas, ideating to produce storyboards and journey maps, wireframing, prototype, and validate designs.
• Proficient in project scoping, team building, collaborating with engineers, development, and marketing teams, managing deadlines, understanding and articulating priorities, trail blazing innovative solutions, and delivering results.
• Excellent communicator, possessing strengths in both creative and analytical thinking with the innate ability to lead and develop large diverse teams and projects.

Skills:

Tools and software:

PROFESSIONAL EXPERIENCE

InEight, Scottsdale, AZ
UX Lead, (Contract) 2/2018 – Present

Execute all creative UI/UX design and develop product vision for platform software, ensuring consistence across all products. Collaborate with internal stakeholders, technical teams, and offshore developers and quality assurance teams, managing all design phases—the design process, user research, digital prototyping, and usability testing. Ensure product meets end user requirements and appeals aesthetically. Develop design documentation, complimenting user stories and COAs for offshore development. Collaborated cross-functionally with product owners to create user stories, with research team to test visioning, and with information architecture for technical support.

Key Achievement:

• Created feature to allow batching of updates to account codes
• Redesign of dashboard and tiles to allow customization by users
• Create new design system to support styleguide and  implement consistency across all products

mitú, Santa Monica, CA
Product Manager (2/2015 – 2/2017)

Worked closely with CMO, CTO, and COP for strategic direction, with development teams to ensure high quality integration, security, and performance, and with marketing to manage brand design and online promotions. Key participant in scrum meetings, contributing to 2 to 3 week sprints.

UI/UX Director (2/2017- 3/2018)
Performed user interviews, usability testing, wireframing, rapid digital prototyping and architecture for influencer software, custom plugins, Snapchat Discover screens, digital marketing, and landing pages.  Utilized Adobe CC, Sketch, and Invision. Translated user interface (UI) and user experience (UX) design wireframes into design systems (CSS and html) to produce visual elements. Worked side by side with development and product. Key participant in scrum meetings, contributing to 2 to 3 week sprints.

Key Achievement:

• Created an influencers platform, resulting in an 80% profit.
• Created an automated onboarding process for content providers.
• Provided UX support for apps, landing pages and website

Whittingham Creations,  Scottsdale, AZ
Owner/Contract UX (1/1998 – Present)

Provide clients in various industries with UI/UX, information architecture, interaction design, user interfaces, wireframing and prototyping websites, and developing apps, plugins, and software. Assess client problems, gather requirements, and offer end-to-end consultative solutions. Execute in-depth research to create map user flows, wireframes, and prototype interactions and implement rigorous testing. Manage all small business operations including contract negotiations, marketing, and financial management.

Key Achievements:

• Recognized by clients for creating pixel perfect nimble environments easily adaptable across platforms.
• Developed custom CMS and training for seamless client delivery and transition.
• Increased foot traffic by 20% at local shopping center through website and social media marketing
• Apprenticed under John Pugh world muralist and helped produce the winning mural in Winslow Arizona.

Career Note: Also worked as Creative Director Designer for Holiday Channel from 7/1996 to 5/2000.

EDUCATION

VOLUNTEER PROJECTS